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Legal Information
Understanding the terms and conditions, privacy policies, and other legal information.
Terms of Service
- Acceptance of Terms
By accessing or using the Hidden Hill Balusters website (the "Site"), you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please refrain from using the Site.
- Use of the Site
2.1 Eligibility
You must be at least 18 years old to use this Site. By using the Site, you represent and warrant that you are at least 18 years old.
2.2 User Account
To access certain features of the Site, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and are fully responsible for all activities that occur under your account.
- User Obligations
3.1 Compliance with Laws
You agree to comply with all applicable laws, rules, and regulations while using the Site and to not use the Site for any unlawful or fraudulent purpose.
3.2 Prohibited Activities
You shall not engage in any of the following activities:
- Use the Site for any unauthorized purpose or in a manner that violates any laws.
- Attempt to access any areas of the Site that are not intended for access by users.
- Interfere with or disrupt the Site or servers or networks connected to the Site.
- Attempt to gain unauthorized access to any user accounts.
3.3 Content Submissions
If you submit any content to the Site, you grant Hidden Hill Balusters a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content. - Intellectual Property
All content and materials available on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, and data compilations, are the property of Hidden Hill Balusters and are protected by copyright laws. - Limitation of Liability
Hidden Hill Balusters and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
- Your use or inability to use the Site.
- Any unauthorized access to or use of our servers and/or any personal information stored therein.
- Any interruptions or cessation of transmission to or from the Site. - Modification of Terms
Hidden Hill Balusters reserves the right to modify or replace these Terms at any time. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms. - Governing Law
These Terms are governed by and construed in accordance with the laws of Montana, without regard to its conflict of law principles.
Cookie Policy
- Introduction
This Cookie Policy explains how Hidden Hill Balusters ("we," "us," or "our") uses cookies and similar technologies on our website (the "Site"). By using the Site, you agree to the use of cookies as described in this policy.
- What are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help make websites function more efficiently and provide a better user experience.
- Types of Cookies We Use
3.1 Essential Cookies
These cookies are necessary for the proper functioning of the Site. They enable you to navigate the Site and use its features, such as accessing secure areas or adding products to your cart.
3.2 Analytical Cookies (Google Analytics & Hotjar)
We use Google Analytics to collect information about how users interact with our Site. This information helps us analyze website traffic and improve the user experience. Google Analytics & Hotjar uses cookies to collect anonymous data, including the number of visitors to the Site, the pages visited, and the source of the traffic.
3.3 Preference Cookies
These cookies allow the Site to remember choices you make, such as your language preference or the region you are in. This information helps personalize your experience on the Site.
- How to Control Cookies
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or notify you when a cookie is being placed on your device. If you choose to disable cookies, some parts of the Site may not function properly.
To learn more about how to manage cookies in your web browser, please visit the appropriate link below:
Google Chrome
Mozilla Firefox
Microsoft Edge
Safari
- Changes to Our Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to check this page periodically for the latest information on our use of cookies.
- Contact Information
If you have any questions about our Cookie Policy, please contact us at info@hiddenhillsbalusters.com
Privacy Policy
Hidden Hill Balusters ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and disclose information when you use our website (the "Site"). By accessing or using the Site, you agree to the terms of this Privacy Policy.
- Information We Collect
1.1 Personal Information
We may collect personal information that you provide voluntarily, such as your name, email address, and other contact details when you:
- Create an account.
- Make a purchase.
- Subscribe to our newsletter.
1.2 Non-Personal Information
We may also collect non-personal information, such as:
- Information about your device (e.g., IP address, browser type, operating system).
- Usage data (e.g., pages visited, time spent on the Site).
- Use of Information
We use the collected information for the following purposes:
- To provide and maintain the Site.
- To process transactions.
- To send periodic emails (e.g., order confirmations, updates).
- To improve our products and services.
- To conduct analytics and research.
- Cookies and Similar Technologies
3.1 Cookies
We use cookies to enhance your experience on the Site. Cookies are small text files stored on your device that track how you interact with the Site. You can control cookie preferences through your browser settings.
3.2 Third-Party Services
We may use third-party services, such as Google Analytics, that use cookies to collect data about website usage. This information is used to analyze and improve our Site.
- Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy or as required by law.
- User Privacy Rights
5.1 Access and Correction
You have the right to access and correct your personal information. You can do so by logging into your account or contacting us.
5.2 Opt-Out
You can opt-out of receiving promotional emails by following the instructions provided in each email or contacting us directly.
- Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.
- Changes to the Privacy Policy
We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page.
- Contact Information
If you have any questions about our Privacy Policy, please contact us at info@hiddenhillsbalusters.com
Terms of Sale
These Terms of Sale ("Terms") govern the sale of products by Hidden Hill Balusters ("we," "us," or "our") to you ("you" or "customer") through our website (the "Site"). By placing an order, you agree to be bound by these Terms.
- Product Information
We make every effort to display accurate product information on the Site. However, we do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.
- Pricing and Payment
2.1 Pricing
All prices are listed in USD and are subject to change without notice. The price displayed at the time of your order placement is the final price you will be charged.
2.2 Payment
Payment for orders is processed through Stripe. By submitting your payment information, you authorize us to process and complete your order.
- Order Confirmation
After placing an order, you will receive an email confirmation acknowledging the receipt of your order. This confirmation does not constitute acceptance of your order; it is only a confirmation of our receipt of the order.
- Order Acceptance
Your order is considered accepted when we ship the products. We reserve the right to reject or cancel any order for any reason, including but not limited to product availability, errors in product information, or errors in pricing.
- Product Availability
All orders are subject to product availability. If an item becomes unavailable after your order is placed, we will notify you and offer a substitute item or a refund.
- Taxes
You are responsible for any applicable taxes associated with your purchase. The final purchase price, including taxes and shipping charges, will be displayed during the checkout process.
- Changes to Orders
Once an order is placed, changes cannot be made to the order. If you wish to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes after an order is processed.
- Governing Law
These Terms of Sale are governed by and construed in accordance with the laws of Montana, without regard to its conflict of law principles.
Shipping Policy
Thank you for choosing Hidden Hill Balusters for your purchase. This Shipping Policy outlines our shipping practices and procedures. By placing an order on our website (the "Site"), you agree to the terms and conditions described below.
- Processing Time
Orders are typically processed within 2-5 business days after payment is received. Processing times may vary based on product availability and order volume. We will notify you if there are any delays in processing your order.
- Shipping Methods
We offer the following shipping methods:
- Standard Shipping: [Estimated Delivery Time]
- Express Shipping: [Estimated Delivery Time]
Shipping costs and estimated delivery times are calculated during the checkout process and are based on the shipping method selected and the delivery address.
- Shipping Destinations
We currently ship to addresses within [List of Countries or Regions you ship to]. If your location is not listed, please contact us to inquire about shipping options.
- Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order by clicking on the provided tracking link.
- Shipping Delays
While we make every effort to ensure timely deliveries, shipping delays may occur due to factors beyond our control, such as weather conditions, customs processing, or carrier disruptions. We appreciate your understanding in such situations.
- Customs and Import Duties
For international orders, customs and import duties may apply, and customers are responsible for any associated fees. We recommend checking with your local customs office for information on potential charges before placing an international order.
- Shipping Address
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
- Order Changes
Once an order has been processed and shipped, changes to the shipping address or order details cannot be made. Please review your order carefully before completing the purchase.
Returns and Refunds
Thank you for choosing Hidden Hill Balusters. We want you to be satisfied with your purchase, and we've outlined our Returns and Refunds Policy to ensure a positive shopping experience. By placing an order on our website (the "Site"), you agree to the terms and conditions described below.
- Return Eligibility
1.1 Defective or Damaged Products
If you receive a defective or damaged product, please contact us within [X] days of receiving the item. We will provide instructions on how to return the item, and upon verification, we will issue a refund or send a replacement, including any applicable shipping costs.
1.2 Incorrect Items
If you receive an incorrect item, please contact us within [X] days of receiving the item. We will arrange for the correct item to be sent to you, and we will cover any associated shipping costs.
1.3 Change of Mind
If you change your mind about your purchase, you may return the item within [X] days of receiving it. The item must be in its original condition, unused, and in its original packaging. You are responsible for return shipping costs, and a restocking fee may apply.
- Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at info@hiddenhillsbalusters.com to obtain a Return Authorization (RA) number.
- Pack the item securely, including all original packaging and any accessories.
- Clearly mark the RA number on the outside of the package.
- Ship the item to the address provided by our customer service team.
- Please note that returns without a valid RA number may not be accepted.
- Refund Processing
Refunds will be processed within [X] business days of receiving the returned item. Refunds will be issued in the same form as the original payment. Please allow additional time for the refund to appear in your account, as processing times may vary.
- Exclusions
The following items are not eligible for return:
- Custom or personalized orders.
- Items damaged due to customer misuse or negligence.
- Clearance or sale items. (Does not include bulk orders.)
Intellectual Property Notice
Hidden Hill Balusters ("we," "us," or "our") values intellectual property rights and respects the intellectual property of others. This Intellectual Property Notice outlines our ownership of content on our website (the "Site") and the rights of users.
- Ownership of Content
All content on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, and data compilations, is the property of Hidden Hill Balusters and is protected by copyright laws.
- Trademarks
All trademarks, service marks, and trade names on the Site are the property of Hidden Hill Balusters. Use of these marks without our express written permission is prohibited.
- User Content
By submitting any content to the Site, including but not limited to reviews, comments, or other user-generated content, you grant Hidden Hill Balusters a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content.
- Copyright Infringement
If you believe that your work has been used on the Site in a way that constitutes copyright infringement, please contact us at [Your Contact Information]. We will investigate and take appropriate action.
- Digital Millennium Copyright Act (DMCA) Compliance
Hidden Hill Balusters complies with the Digital Millennium Copyright Act. If you believe that your copyrighted work has been infringed, please provide our designated agent with the following information:
- A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
- Identification of the copyrighted work claimed to have been infringed.
- Identification of the infringing material and information reasonably sufficient to permit us to locate the material.
- Your contact information, including your address, telephone number, and email address.
- A statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
- A statement that the information in your notice is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner. - Contact Information
If you have any questions about our Intellectual Property Notice, please contact us at info@hiddenhillsbalusters.com